Frequently Asked Questions
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Whether it’s about an order, a product, or anything else, don’t hesitate to reach out. You can find our contact info on our https://afdhalhadiyah.com/contact-us/ or simply reply to your order confirmation email. We’ll get back to you as soon as possible!
925 sterling silver” is an alloy containing 92.5% pure silver and 7.5% other metals, usually copper. This mixture enhances the silver’s durability and makes it more suitable for everyday wear while retaining its beautiful luster. The “925” stamp indicates the purity of the silver.
Yes, sterling silver can naturally tarnish over time due to a reaction with sulfur in the air and other elements. To care for your silver jewelry, store it in an airtight container or pouch when not in use. Avoid exposing it to harsh chemicals, perfumes, and excessive moisture. Clean it regularly with a soft polishing cloth specifically designed for silver to restore its shine.
We prioritize the comfort and safety of our customers. All our 925 sterling silver jewelry is nickel-free, making it hypoallergenic and suitable for most people with sensitive skin.
Generally, our earrings are sold in pairs as sets. However, some unique or statement earrings might be available individually. Please check the specific product description to confirm whether the earrings are sold as a pair or individually.
Yes, most of our precious gemstones are accompanied by a certificate of authenticity from a reputable gemological laboratory. This certificate details the gemstone’s key characteristics, such as its type, carat weight, cut, color, and clarity. It serves as your assurance of the gemstone’s quality and genuineness.
To care for your gemstone jewelry, avoid exposing it to extreme temperatures, harsh chemicals, and ultrasonic cleaners, as these can damage some gemstones. Clean gently with a soft brush and mild soapy water, and dry thoroughly with a soft cloth. Store your gemstone jewelry separately to prevent scratching.
Both attars and oil-based perfumes are concentrated fragrances that use a carrier oil rather than alcohol. Attars are traditionally made through hydro-distillation of natural materials like flowers, spices, and woods into a base oil (often sandalwood). Our oil-based perfumes may utilize a blend of natural and synthetic fragrance oils in a carrier oil. Both offer a longer-lasting scent compared to alcohol-based perfumes due to the slower evaporation of oil.
The longevity of our attar and oil perfumes can vary depending on the specific fragrance and your body chemistry. However, due to their oil-based nature, they generally last longer than alcohol-based perfumes, often ranging from several hours to the entire day.
We strive to use high-quality natural ingredients in our attars, following traditional distillation methods. Our oil-based perfumes may contain a blend of natural and carefully selected synthetic fragrance oils to achieve unique and lasting scents. The specific ingredients of each perfume are listed in the product description.
Afghani saffron is renowned for its superior quality due to several factors, including the unique climate and soil conditions of Afghanistan, traditional harvesting methods, and the high concentration of crocin (responsible for color), picrocrocin (for flavor), and safranal (for aroma). Our Afghani saffron is carefully selected and graded to ensure its rich color, potent flavor, and intense aroma.
To preserve the quality of your Afghani saffron, store it in an airtight container in a cool, dark, and dry place away from direct sunlight and moisture. Properly stored saffron can retain its flavor and aroma for an extended period.
Afghani saffron is a versatile spice widely used in culinary applications to add a distinct flavor, vibrant color, and rich aroma to various dishes. It’s commonly used in rice dishes (like biryani and paella), desserts, beverages (like tea and lassi), and savory stews. A small amount goes a long way.
Our women’s shawls and abayas are crafted from a variety of high-quality materials, including luxurious silks, soft wools, breathable cotton blends, and elegant crepes. The specific material composition of each garment is detailed in the product description.
Care instructions vary depending on the material of the garment. Generally, we recommend hand washing or gentle machine washing for delicate fabrics like silk and wool. More durable fabrics may be machine washable. Always check the care label attached to the garment for specific instructions on washing, drying, and ironing.
We offer several shipping options, and the costs vary depending on the destination, weight of the package, and chosen shipping method. We do ship internationally to many countries. You can view the available shipping options and costs during the checkout process after entering your shipping address.
We want you to be completely satisfied with your purchase. We offer 10 days return and exchange policy for unworn and unused items with their original tags and packaging. Please visit our dedicated Returns & Exchanges page on our website for detailed instructions and any specific conditions that may apply.
You can easily reach our customer support team through several channels. Please visit our “Contact Us” page for our email address, phone number (if applicable), and a contact form you can fill out. We aim to respond to all inquiries promptly and efficiently.
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